Booking Conditions

 Booking Conditions

The following Booking Conditions together with all information relating to your chosen holiday contained on this website form the basis of your contract with Sapori e Saperi Adventures Limited. Please read them carefully before you book.

Age and fitness

Tours are not suitable for children under 12 years old except the Family Adventures which are suitable for children 6 years old and over. All tours include a fair degree of physical activity such as picking olives, cooking and walking on uneven cobbled streets and steep hillsides. You must have a level of fitness which would not spoil other participants’ enjoyment by slowing them down. If in doubt, you should consult us before booking.

Insurance

It is essential that you have insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges. You must provide the name of your insurer and number of your policy by the time your balance is due.

The tour fee does not include

Your personal shopping and expenses (such as, laundry, internet connections, fax, telephone, hotel mini-bar), lunch on a free day and tickets for the optional cultural event if there is one.

If you cancel

If you have to cancel your participation in a tour, there will be a cancellation charge calculated as a percentage of your fee according to the amount of notice you give. The date of cancellation is the day on which we receive written confirmation of cancellation.

More than 56 days: deposit only

56 to 29 days: 40%

28 to 15 days: 80%

14 or less: 100%

If you can provide a suitable substitute participant, no cancellation charge will be made.

If we cancel

Sometimes there has to be a minimum number of participants on a tour to make it viable. If this number is not reached by eight weeks before the start date, we reserve the right to cancel the tour. In this event you would receive a full refund of your fee. We do not accept liability for the cost of travel arrangements you have made yourself.

Cancellation due to force majeure

We would postpone or cancel an Adventure in the event of war, riot, civil unrest, industrial dispute, natural disaster and similar circumstances outside our control. If cancellation was necessary, we would refund the proportion of your fee not already irrevocably committed to our suppliers, but we are under no other liability to you in such cases.

Limit of liability

We accept responsibility for most of the ingredients of a tour, though there may be a failure or improper performance of some services attributable to unforeseeable circumstances beyond our control, and for these we may not be liable.

Changes to tours

The tours are usually based around agricultural products that are subject to circumstances beyond our control such as weather, pests and disease. If such forces prevent an advertised activity from taking place, we will substitute an alternative activity. You would not receive any compensation or refund.

Consumer protection

In accordance with ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’ all passengers booking with Sapori e Saperi Adventures are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Sapori e Saperi Adventures.

There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Sapori e Saperi Adventures. If you have booked and/or paid direct to a Travel Agent for a holiday with Sapori e Saperi Adventures please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. For further information please go to www.ipplondon.co.uk.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.

CLAIMS PROCEDURE Download Claims Form from www.ipplondon.co.uk. Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited Claims Office, IPP House, 22–26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom. Telephone: +44 20 8776 3752 Fax: +44 20 8776 3751.

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

Claims forms must be submitted within six months of date of insolvency. IPP Ltd cannot consider or pay claims received after this date.

Legal jurisdiction

This Contract shall be construed in accordance with English law and any disputes shall be referred to the jurisdiction of the courts of England and Wales.